Frequently Asked Questions — Netto Shopify Bookkeeping

Netto is a Shopify bookkeeping app that converts payout data into double-entry journal entries for QuickBooks Online and Xero, and displays a profit dashboard inside Shopify Admin. It installs directly in Shopify — no separate login or external dashboard. Netto is designed for Shopify merchants who need accurate financial records without hiring a full-time bookkeeper.

Netto is for Shopify store owners who file business taxes, work with an accountant, or need accurate profit and loss statements. It is particularly useful for merchants who have outgrown spreadsheets and want their Shopify sales data recorded in a proper accounting system.

Most merchants complete setup in under ten minutes. Install from the Shopify App Store, connect QuickBooks Online or Xero via OAuth (available from Starter at $29/mo), and map payout components to your chart of accounts. Netto provides default account mappings once you are connected.

Yes. Netto can backfill earlier Shopify payouts after you connect. Imports run in the background and appear in your ledger and connected accounting platform when they finish. How far back Netto pulls on first connect depends on your plan and store history—your Netto settings show what is queued for your account.

Shopify subscription fees and payment processing fees are extracted from each payout and recorded as separate expense line items in the journal entry. They are not netted against revenue. This produces accurate expense figures that match the fees shown in your Shopify billing.

With QuickBooks Online connected, Netto posts to accounts you select during setup on every paid plan, including Starter ($29/mo). By default, it maps to: a bank account (the payout deposit), a sales revenue account (gross sales), a returns and allowances account (refunds), a Shopify fees expense account, and a sales tax payable liability account. You can change any mapping at any time.

Netto currently records transactions on the payout date, which aligns with cash-basis accounting. Accrual-basis recording (posting on order date rather than payout date) is on the Netto roadmap. If you require accrual-basis entries today, consult your accountant about whether payout-date recording is acceptable for your situation.

Refunds within a payout period are netted against gross sales in that payout's journal entry. Refunds that fall in a later payout period appear as a debit to the sales revenue account and a credit to the bank account in that later period's entry.

Netto processes payout data from Shopify Payments, which covers the majority of Shopify stores. Third-party processors (PayPal, Stripe via manual integration) do not produce Shopify payouts and are not currently supported. Netto displays a compatibility notice during setup if your store uses a third-party processor.

No. Netto integrates with QuickBooks Online only. QuickBooks Desktop uses a different API architecture that Netto does not currently support.

Yes. Xero is fully supported on Starter ($29/mo) and every higher tier. The setup process matches QuickBooks Online — authenticate via OAuth and map your accounts. Journal entries post to Xero in the same format as QBO entries.

You can disconnect one platform and connect another from the Netto integrations settings page. Historical entries already posted will remain in your previous platform — Netto does not delete or migrate past entries when you switch.

After the 14-day Growth trial ends, you're placed on the plan that matches your store's order volume and needs. You can change plans at any time from the Netto settings page inside Shopify Admin.

Netto does not have a permanent free plan. The 14-day Growth trial gives you full access to Growth features. After the trial, Starter at $29/month is the lowest paid tier.

An order is any Shopify order processed in a given billing month, including orders that are later refunded. Refunds are tracked separately and deducted in the journal entry — they do not count as additional orders.

Yes. Plan changes take effect immediately. If you upgrade, you're billed a prorated amount for the remainder of the billing cycle. If you downgrade, the change takes effect at the next billing cycle.

Each store connects to one accounting platform at a time — either QuickBooks Online or Xero — on every paid plan including Starter ($29/mo). You can switch platforms at any time, though switching will not migrate historical entries.

Starter covers 1 Shopify store. Growth, Pro, and Scale include unlimited Shopify stores on one Netto account. Scale adds consolidated P&L across unlimited stores and channels (Scale is coming later in 2026).

A2X is a dedicated accounting sync tool that sends Shopify transaction summaries to QuickBooks or Xero. It does not provide a profit dashboard inside Shopify Admin. Netto adds a real-time profit and margin dashboard alongside journal entries. QuickBooks Online and Xero sync are included from Starter ($29/mo, 500 orders/month, 1 store) through Scale, compared to A2X's entry price of around $29–$79/month depending on order volume.

Finaloop is a full-service bookkeeping platform with a human bookkeeper team. It costs significantly more than Netto (typically $200+/month) and is designed for merchants who want to fully outsource bookkeeping. Netto automates the mechanical recording of transactions but does not include a human bookkeeper — it is designed for merchants who want clean records at a lower cost, with their own accountant handling review and tax strategy.

TrueProfit is a profit analytics tool — it estimates profitability using Shopify data and ad spend. It does not create accounting records or journal entries and cannot replace bookkeeping software. Netto is a bookkeeping app, not an analytics tool: it produces GAAP-compliant journal entries suitable for tax filing, not profit estimates.

No. Netto handles the mechanical work of recording transactions as journal entries. Your accountant reviews the entries, handles tax strategy, and closes your books. Most accountants prefer clients who arrive with clean records — Netto produces those records automatically.